Mackinac Straits Health Systems
Contact Us

Have a Question?

You can ask a question through our secure online forms.  These forms are not designed to discuss your medical history or specifics to your care. If you need immediate attention please call 911.

Ask a question electronically

These forms are intended for general questions pertaining to scheduling, billing, and insurance.  If you need urgent care please call 911. These forms are secured but are not designed to discuss your medical care. Do include details that pertain to your medical needs or history.

Patient Liaison Information

We want to provide you with the best possible patient care, and we strive for excellence in every area of our hospital. We welcome all of your feedback – about what we are doing right and what we could do better. Our staff is committed to providing each patient with respectful, kind, timely, and safe care. If you have a concern while you are in the hospital, please talk to the staff members serving you at the time. If they are unable to resolve your concern, contact the Patient Advocate for assistance. You may also contact the Patient Advocate after you leave the hospital if you think of an experience you would like to discuss with us. We want to hear from you. If you have a comment, concern, question, or compliment, you may contact us before, during, or after your visit. We value your comments because they help us improve and maintain a high standard of care.

Download Patient Liaison Information

Charity Care

Who qualifies?

MSHS is committed to offering financial assistance to individuals in need of medical treatment and have a household income below 300% of the Federal Poverty Level Guidelines. While determining patient eligibility, MSHS does not take into account race, gender, age, sexual orientation, religious affiliation, social or immigrant status. MSHS may refer to external sources and/or other program enrollment resources for supporting documentation. Medical services billed by an outside agency will not be covered under the Charity Care Sliding Fee-Scale program. For more information on the process, contact the MSHS Billing Office, (906) 643-1185.

Download the Charity Care application form

Download Form